FAQS
Orders and Payments
Orders and Payments
You can place an order by selecting the product you are interested in, adding it to your cart, and proceeding to checkout on the “Basket” page.
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, and other popular payment methods.
Shipping and Delivery
Do you ship internationally?
Currently, we only deliver within the United Kingdom.
How long does delivery take?
We currently off Royal Mail 48 tracked delivery for free. Next day is also available for orders before 1pm.
How can I track my order?
After placing your order, you will receive an email with tracking information.
Orders and Payments
Orders and Payments
You can place an order by selecting the product you are interested in, adding it to your cart, and proceeding to checkout on the “Basket” page.
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, and other popular payment methods.
Do you ship internationally?
Currently, we only deliver within the United Kingdom.
How long does delivery take?
We currently off Royal Mail 48 tracked delivery for free. Next day is also available for orders before 1pm.
How can I track my order?
After placing your order, you will receive an email with tracking information.
Returns and Refunds
What is your return policy?
We accept returns within 14 days of receipt, provided the product has not been damaged by the customer and is in its original packaging. If the product is faulty, we will offer a replacement or a full refund. Please contact our support team for more information.
How do I request a return or exchange?
Contact our support team via email at hello@bod.beauty, providing your order number, reason for return, and any accompanying photos (if applicable).
How long does it take to process a return?
Returns are processed within 5–7 business days after receiving the product. Refunds are issued to the same payment method used during checkout.
Products
How do I use the Hotstyle Heated Brush
A detailed instruction manual is included with the product and is also available in the “How to Use” section on the product page.
Do your products come with a warranty?
Yes, all our products come with a 2-year warranty. If you experience any issues with the product during the warranty period, please contact our support team for assistance.
Privacy
Is my personal information secure?
Yes, we use industry-standard encryption to protect your data. For more details, please see our Privacy Policy.
Discounts and Promotions
Do you offer discounts for new customers?
Yes, by subscribing to our newsletter, you will receive a discount on all future orders.
Can I use multiple promo codes at once?
Unfortunately, only one promo code can be applied per order.
Contact Us
How can I contact customer support?
You can reach us via email at support@bod.beauty or through the contact form on our website.
What are your customer support hours?
Our team is available Monday to Friday, from 9:00 AM to 5:00 PM (UK time).